Booking and website terms
These terms explain how to use Tours and Travel at toursandtravel.com.au and what to check before booking a travel service. Payment, deposit, amendment and cancellation conditions vary by tour. Read the written terms for your chosen service before you accept a quote or pay.
Enquiries and confirmation
Submitting our enquiry form, calling us or viewing a destination guide does not make a confirmed booking or reserve availability. Include your destination, dates, traveller numbers and departure location when enquiring. A booking is confirmed only when the booking provider issues written confirmation and its stated booking requirements have been met.
The written quote or confirmation should identify the business supplying the service, whether another operator is involved, the itinerary, travel dates, inclusions, exclusions, total price and applicable conditions. Ask for clarification before proceeding if any of these details are missing.
Prices, deposits and payment
Prices and availability can change before a booking is confirmed. Use the currency and total amount stated in your written quote. Check taxes, compulsory charges, optional extras and any payment surcharge before paying. The amount of any deposit, balance due date, quote expiry and accepted payment methods are specific to the tour and must be disclosed before payment.
No standard deposit percentage or cancellation-fee schedule is imposed by this website. Any tour-specific fees must form part of the terms provided and accepted for that booking. Do not send payment card numbers, passwords or identity documents through the general enquiry form.
Changes or cancellation by you
Contact the business shown on your booking confirmation as soon as you need to amend or cancel. Include your booking reference and requested change, and obtain written acknowledgement. Changes depend on availability and the conditions accepted when you booked. A change of mind, missed departure or late arrival does not automatically create a right to a refund. Check the specific cancellation, amendment and no-show conditions before booking.
Changes or cancellation by the provider
If a provider changes or cancels a service, the available options depend on the circumstances, the applicable booking terms and your rights under Australian Consumer Law. Contact the provider for an explanation and available remedies. Weather or other disruption does not by itself mean that every payment is automatically non-refundable.
Your consumer rights
Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under Australian Consumer Law or other applicable law. Where consumer guarantees are not met, remedies may include a refund, replacement service or compensation, depending on the circumstances. Tour-specific terms and supplier policies do not override those rights.
Third-party bookings and links
This website includes destination information and links or embedded tools from other businesses, including Klook. If you leave this website to book with another provider, check that provider’s identity, price, booking terms and privacy policy. A destination being featured here does not mean that Tours and Travel operates every experience mentioned or can confirm its availability. Some external links may be affiliate links, which may result in a commission for a referral.
Traveller information and suitability
Check names, dates, pickup points and other details on your confirmation promptly. Tell the booking provider about accessibility needs, dietary requirements, luggage or other essential requirements before confirming. Do not assume a particular vehicle, venue or activity meets your needs until the provider confirms it. Passport, visa, entry and insurance requirements depend on the journey and traveller; check the relevant official requirements before departure.
Website information
Travel guides are general planning information. Opening hours, access conditions, prices and availability may change. Confirm time-sensitive details with the relevant operator. Let us know if you find an error so it can be reviewed. These terms do not reduce any obligation to provide accurate information under applicable law.
Questions and complaints
For help with an enquiry or a booking made through Tours and Travel, use our contact form or call 0409 661 342. Include your travel date, booking reference, the issue and the outcome you are seeking. For a booking made directly with a third party, contact that provider using your confirmation details. Keep copies of your quote, accepted terms, receipts and correspondence.
For independent information, see the ACCC’s travel consumer-rights guidance. These website terms may be updated; changes do not retrospectively remove rights or alter terms already agreed for an existing booking.